This Privacy Policy explains how pgph collects, uses, stores, and protects your personal information when you use the pgph platform at pgph.bet. It reflects pgph's obligations under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission.
Six principles that guide how pgph handles every piece of information you share with us.
pgph collects your personal data only for specific, legitimate purposes directly connected to operating a licensed gaming platform. We do not collect data speculatively or beyond what is operationally necessary.
pgph requests only the information required to create and manage your account, process transactions, verify your identity, and comply with PAGCOR and NPC regulatory requirements.
All personal data held by pgph is protected with 256-bit SSL encryption in transit and industry-standard encryption at rest. Access to personal data within pgph is restricted on a need-to-know basis.
pgph does not retain your personal data longer than necessary. Retention periods are tied to regulatory requirements under PAGCOR rules and the Philippine Data Privacy Act, typically not exceeding five years after account closure.
pgph does not sell your personal data. We share it only with verified service providers under strict data processing agreements, or when legally required by PAGCOR, the NPC, or other competent Philippine authorities.
Under the Philippine Data Privacy Act, you hold specific rights over your personal data — including the right to access, correct, and request deletion. pgph provides a clear process to exercise each of these rights.
pgph operates the online gaming platform accessible at pgph.bet. For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173) and the regulations issued by the National Privacy Commission (NPC), pgph acts as the personal information controller in respect of all personal data collected from users of the pgph platform.
pgph is licensed and regulated under the Philippine Amusement and Gaming Corporation (PAGCOR). pgph's data processing practices are shaped by both the Data Privacy Act and PAGCOR's applicable regulatory issuances regarding player data management, anti-money laundering record-keeping, and Know Your Customer (KYC) compliance.
For all privacy-related inquiries, requests, and complaints, contact pgph's Data Protection Officer at: [email protected] (plain text — not a clickable link).
This Privacy Policy applies to:
This Policy governs all personal data processing activities carried out by pgph in connection with the pgph platform, regardless of the device or browser used to access it. It does not apply to third-party websites or services that may be referenced on the pgph platform — those third parties maintain their own privacy policies for which pgph bears no responsibility.
By registering a pgph account or using the pgph platform, you acknowledge that you have read, understood, and agreed to the data processing practices described in this Privacy Policy.
pgph collects the following categories of personal information that you provide when registering, verifying your identity, or using platform features:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number | KYC verification |
| Contact Data | Philippine mobile number, email address (if provided) | Registration |
| Account Credentials | Password (hashed — never stored in plain text) | Registration |
| Financial Data | GCash number, Maya number, bank account details, transaction history | Deposits & withdrawals |
| KYC Documents | Scanned government-issued ID, selfie for liveness check | Identity verification |
| Support Communications | Chat transcripts, emails, complaint records | Customer support interactions |
When you use the pgph platform, certain technical information is collected automatically by pgph's systems:
pgph may receive personal data about you from the following third-party sources:
pgph uses your personal data only for the following purposes:
pgph does not use your personal data for automated profiling that produces legal effects, for advertising to third parties, or for any purpose not listed above without first obtaining your explicit consent.
Under the Philippine Data Privacy Act, pgph's processing of your personal data is based on the following legal grounds:
pgph does not sell, rent, or trade your personal data to any third party for commercial purposes. pgph shares your personal data only in the following circumstances:
pgph engages accredited third-party service providers to perform specific functions on pgph's behalf, including payment processing, identity verification, cloud hosting, analytics, and customer support tooling. All such providers operate under a written data processing agreement with pgph that restricts them from using your data for any purpose beyond the contracted service.
pgph may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue, or any other competent Philippine government authority where disclosure is required by law, court order, or regulatory directive. pgph will notify you of such disclosure where legally permitted to do so.
In the event that pgph undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change in how your data will be processed as a result.
pgph may share data with other PAGCOR-licensed operators, industry fraud prevention organizations, or law enforcement agencies where necessary to detect, prevent, or respond to fraud, money laundering, or other criminal activity in connection with the pgph platform.
Some of pgph's third-party service providers may process or store data on servers located outside the Philippines — for example, in connection with cloud infrastructure or international identity verification services. Where such cross-border transfers occur, pgph ensures they are protected by:
pgph's primary data processing infrastructure is located within or proximate to the Philippines. Cross-border transfers are minimized as a matter of operational policy.
pgph retains your personal data for as long as necessary to fulfill the purposes set out in this Privacy Policy, subject to the following minimum and maximum retention periods:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity records | 5 years after account closure | PAGCOR licensing & AMLA compliance |
| Financial transaction records | 5 years from transaction date | AMLA record-keeping requirements |
| KYC documents | 5 years after account closure | AMLA and PAGCOR requirements |
| Customer support records | 3 years from last interaction | Dispute resolution and legal claims |
| Marketing consent records | Until consent is withdrawn + 1 year | Data Privacy Act compliance |
| Technical/session logs | 90 days | Security and fraud detection |
After the applicable retention period, pgph will securely delete or anonymize your personal data. Anonymized data — which cannot be used to identify you — may be retained indefinitely for statistical and platform improvement purposes.
pgph implements technical and organizational security measures appropriate to the risk of processing your personal data, including:
Despite these measures, no internet-based service is unconditionally secure. You are encouraged to use a strong, unique password for your pgph account and to report any suspicious account activity to pgph support immediately.
pgph uses the following types of cookies and similar tracking technologies on pgph.bet:
These cookies are essential for the pgph platform to function. They include session authentication tokens, security cookies, and load balancing identifiers. These cookies cannot be disabled without affecting your ability to use pgph.
Functional cookies remember your preferences — such as your preferred game lobby view and language settings — to improve your experience across sessions. These cookies do not track your activity on other websites.
pgph uses first-party analytics to understand how users interact with pgph.bet — which pages are visited most, where users encounter difficulties, and how game lobbies are navigated. This data is aggregated and anonymized. pgph does not use third-party advertising analytics.
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent pgph from functioning correctly. For guidance on managing cookies in your specific browser, consult your browser's help documentation.
Under the Philippine Data Privacy Act of 2012, pgph users located in the Philippines hold the following rights with respect to their personal data:
Request a copy of the personal data pgph holds about you and information on how it is being processed.
Request correction of inaccurate or incomplete personal data in your pgph account records.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pgph's legal retention obligations.
Object to the processing of your personal data for direct marketing purposes. This right is absolute — pgph will stop all marketing communications on request.
Request that pgph provide your personal data in a structured, machine-readable format for transfer to another service where technically feasible.
Be notified promptly if a personal data breach involving your information is discovered by pgph, in accordance with NPC breach notification rules.
To exercise any of the above rights, submit a written request to pgph's Data Protection Officer at [email protected]. pgph will acknowledge your request within 5 business days and respond substantively within 15 business days. pgph may request proof of identity before processing data rights requests to protect against unauthorized disclosure.
Certain rights — particularly erasure and portability — are subject to pgph's legal obligations to retain data under PAGCOR rules and the AMLA. Where pgph is required by law to retain data, it will inform you of this limitation in its response to your request.
The pgph platform is strictly intended for users who are 21 years of age or older, in accordance with PAGCOR's minimum age requirements for online gambling in the Philippines. pgph does not knowingly collect or process personal data from individuals under the age of 21.
pgph conducts age verification as part of the account registration process and again during KYC verification. If pgph discovers that personal data has been collected from a person under 21, that data will be deleted and the account permanently suspended without delay.
If you believe that a person under 21 has registered a pgph account, please contact pgph support immediately at [email protected].
If you believe pgph has mishandled your personal data or violated your rights under the Data Privacy Act, you are entitled to:
pgph cooperates fully with NPC investigations and will provide all information requested by the NPC in connection with any complaint or inquiry.
pgph reviews and updates this Privacy Policy periodically to reflect changes in law, PAGCOR regulatory requirements, NPC guidelines, or pgph's operational practices. The updated effective date will be displayed at the top of this page whenever changes are made.
Where changes are material — such as a new category of data collection, a new purpose for processing, or a new category of third-party sharing — pgph will notify registered users through their registered contact information before the changes take effect.
Your continued use of the pgph platform after any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the changes, you must close your pgph account and cease using the platform before the revised Policy takes effect.
For all privacy-related questions, data rights requests, or complaints, contact pgph's Data Protection Officer through the following channels:
pgph's Data Protection Officer is registered with the National Privacy Commission as required under RA 10173.
This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of pgph's privacy statement. The English-language version of this document is authoritative in all respects.
pgph handles your personal data under the Philippine Data Privacy Act, PAGCOR regulations, and the standards you've just read. Slots, live casino, bingo, e-sports, and sports betting — all in PHP, all with GCash. Must be 21+.
21+ Only · PAGCOR-Licensed · Data Protected Under RA 10173